With regard to Market Trust, it's true that in many cases, if you violate a customer's trust, you're not going to get a second chance. Ultimately that decision is up to the customer, who may simply choose to not play anymore and go his/her own way. Just recently I was trying to get my visa... Continue Reading →
I was watching TD Jakes recently and he said, "I never meant to be famous; I just wanted to make an impact." Shortly after, notorious Washington Post (vile) wrote an article about him, completely defacing him of everything he represented (welcome to America -- the House of Pain). See, I knew it was going to... Continue Reading →
Zone 1 (High Propensity to Trust; Low Analysis) is the "Blind Trust" zone of gullibility. It's the Pollyanna approach where people blissfully trust everyone. This is where we find those "suckers who are born every minute" -- those people who are a sure bet to fall for Internet, marketing, investment, and other scams. Fyre Festival... Continue Reading →
This was odd, but I believe it was the first of what could be a very unwelcoming and complete fall out of what something used to be. When ex-employees get mad and begin the vilification process, know what you truths, capabilities, results, integrity and everything else is. It's important in the process. Let's just say... Continue Reading →
As promised in my podcast, this is the action plan with behaviors 1-13 and here's an excerpt, along with the action plan, so you can figure out what needs to be done intrinsically. In the beginning of this 13 behaviors section, I used a personal challenge for you to make this material highly relevant and... Continue Reading →
Listen to your language and to your thoughts. When things go wrong, and you find yourself blaming or accusing others, stop. Draw back and ask yourself, How can I close the window and focus on the mirror? In your mind, compare the difference in establishing trust between an approach of blaming and pointing fingers versus... Continue Reading →
Think back over your interactions with others during the past week, both at work and at home. Think of a time when you did or didn't Listen First. What were the results? What would have been the results if you had behaved differently? Of course, withdrawals. See, this is very important, especially in the world... Continue Reading →
Practicing accountability. Man, how hard is it to be accountable for other people's actions? I mean, it's easy to say "hey, you're not performing on the job. Please get your act together!" But if you're selling and getting clients, but you never come through because you don't have the teachers to deliver the results....you LOSE!... Continue Reading →
What a month it's been! Yes, lots of amazing souls I've come across, lots of connections, plenty of crazy podcasts, and getting the ears of a lot of people. Things are beginning to get real interesting...and that's to say the least. However, because of holidays here in Thailand, the Wealth section had taken a big... Continue Reading →
If you want to establish a relationship with a client, what is one thing you can do to build trust the fastest?Stephen Covey DELIVER THE RESULTS! When I first started teaching at a language center and company, I would venture out to a part of town/street that I used to work on in my previous... Continue Reading →
Arsenio's ESL Podcast 