Arsenio’s Business English Podcast | Season 7: Episode 31 | Dealing with Emotional Blackmail, Threats & Rudeness

OMG! Have any of you ever been threatened in your job? I still remember, as I've said so many times before, that particular Saturday when a headteacher (even without power) said to me, "if you want to continue working here, we're going to have to have a meeting."  I had shivers go down my spine...

When People Get What They Want From You…

Boy, how often does this happen? Whether it's some of my coaching students, getting their score before disappearing (and not telling me what their score was); or the language institutes that I've worked for who get what they want (financially) before disappearing.  How can you protect yourself from other's agendas? In today's podcast, I'll give...

Arsenio’s Business English Podcast | Season 7: Episode 17 | Is Stress ALWAYS Bad?

When a situation arises in which we have to take action, our imaginative/creative side gets firing. Meaning, when we have to make ends meet or make a decision to act in a dire situation, we have a tendency to always finding our way out. After the situation comes and goes, we look back and say...

Arsenio’s Business English Podcast | Investment | In-Company Interviews: Diversifying Your Assets

Think about, when COVID had first erupted last year, how prepared were you -- financially? Good chance that you were on the outside looking in. Meaning, when everything shut down, you put all your eggs into one basket (your main income stream) and then POOF! Gone! How about the second, third, fourth, etc.....times that the...

Arsenio’s Business English Podcast | Season 7: Episode 14 | Four-Step Strategy for Dealing with Complaints

We got a fantastic one today! Listening with an open mind, repeating the problem back, being sympathetic and fair, and following up promptly is the four ways of dealing with complaints. In today's podcast, we're going to listen to a manager deal with a complaint from a staff member, as well as the useful phrases...

Arsenio’s Business English Podcast | Season 7: Episode 12 | The Emergence of YOTEL in England

There are an array of different hotels in the world, whether it's the capsule hotels that use up every square meter in Japan, to the massive resorts that take up acres of land in different countries around the world. At Gatwick Airport, they have YOTELS, which are tiny-spaced hotels that are meant to be luxurious....

Arsenio’s Business English Podcast | Investment | Client Instruction

Have you ever made a bad decision? After you ever steered someone in a direction that you regretted -- in any facet of your life? See, when clients lose money and when things go back, people look for an outlet to blame most times. In today's podcast, we talk about that and saw awesome breakdowns...

Arsenio’s Business English Podcast | Season 7: Episode 11 | Techniques for Problem-solving

We're back with the ultimate podcast! After covering communication breakdowns, it's time to start developing that inner coach and obtain some qualities, formulas and other tools on how to problem solve your way out of any situation. Tune in, people! https://open.spotify.com/show/7hdzplWx6xB8mhwDJYiP6f

Arsenio’s Business English Podcast | Sales | Update: One Door Closes; Another One Opens

In the midst of the chaos at the beginning of April, I not only had the most successful month with my online business in April but I also made May THE most successful month of my online business. How did I do this? Well, I don't worry anymore...I look at everything opportunistically now. I know...

Arsenio’s Business English Podcast | Season 7: Episode 8 | How to Initiate Conversations in Business Settings

Whether you're at a seminar or your first-ever meeting, how do you initiate a conversation? Most of you find it daunting to do so and believe me, I was that same person back in my freshman year of high school. This was with my BAND MATES! Now, I'm a phenomenal conversationalist because I look at...