Business English Podcast | Corporate Finance | Business Development: The Balance Scorecard

In order to have a good view or the organization's performance, you need to look at different areas of your business (or business in general) that affect each other. Finance, customers, internal processes, and learning and growth are all part of it.  If one suffers, all suffer. Here are a number of stories and questions...

Arsenio’s Business English Podcast | Season 8: Episode 14 | Networking Event & Situations

Here's a networking event involving four situations and different people playing different roles, as well as my story on hard-selling. Vastly important for all out there in the  world! Podcast

Arsenio’s Business English Podcast | Season 7: Episode 21 | Conversation Gambits: What Topics to Avoid

When it comes to starting conversations, it's really hit or miss. If you talk about football with a woman, more than likely they will be clueless. I was one-dimension about 11 years ago because I was so involved with sports while living in America that I couldn't initiate conversations with anyone on other topics. If...

Arsenio’s Business English Podcast | Season 7: Episode 3 | LinkedIn & Social Media

We're back! Has connecting with people on LinkedIn ever presented new business opportunities? On LinkedIn, it's a hit-or-miss market. Last year, I was supposed to start a new short stories series with a voice coach from Jordan, but after being stood up a couple times with zero communication, it failed. However, did that make me...

Arsenio’s Business English Podcast | Season 6: Episode 29 | Social Trends in Your Country

When we think about the population getting poorer, people spending their time online, living longer, dying partnerships (or growing), and other trends....they change quite often.  In today's podcast, we discuss a wide range of trends in different countries. And in the end, you'll have an assignment to do! https://open.spotify.com/show/7hdzplWx6xB8mhwDJYiP6f

Arsenio’s Business English Podcast | Season 6 | Sales | Investigating Complaints: Reporting to Customers

This is a LONG story in terms of how to deal with complaints, whether it's in your professional life or personal life. There's a fine line between constructive criticism, and there is just the ungrateful. Do you often continue doing work with people who have complained before? In my experience here in Thailand, I worked...

{Patreon Special} Arsenio’s Business English Podcast | Season 6 | Sales | Customer Retention: Building Relationships

During trying times, such as what we're going through right now in the world, do you believe it's easier to find new customers or easier to retain customers you already have? Sometimes we look to expand our services to a broader group, but then we forget about our existing customers and relationships deteriorate. If it's...

Arsenio’s Business English Podcast | Season 6: Episode 18 | In-Company Interviews: Pitching, Closing, Noun Phrases

Welcome back to another interview session! We have the usuals today: Lisa, Robert, Phil, and Wiktor who talk about pitching, knowing your product inside and out, knowing your customer's needs, and how detrimental it could be in terms of promising your customers an outcome, To be honest, here in Thailand, lots of language centers love...

{Patreon Special} Arsenio’s Business English Podcast | Season 6: Episode 10 | Workplace Scenario B: How to Get New Employees Started

Here's a 4-step process to getting new people started in the workplace. Because people have a tendency of shoulder-shrugging people's first day at work, this could be extremely problematic for most people in the world because studies have shown that the first day of work will show how long an employee actually stays at that...

Self-scoring 7 Habits Assessment | The Emotional Bank Account

Let's get into scoring ourselves on a scale of 1-6 to see where we rank in these following areas.  I show kindness and consideration to othersI keep promises and honor commitmentsI do not speak negatively about others when they are present.  Look at your life. In what ways do you show kindness and consideration to...