We got a fantastic one today! Listening with an open mind, repeating the problem back, being sympathetic and fair, and following up promptly is the four ways of dealing with complaints. In today’s podcast, we’re going to listen to a manager deal with a complaint from a staff member, as well as the useful phrases that will help guide you in dealing with complaints. This will be FANTASTIC for a lot of you out there, especially those of you who work cross-culturally and with foreigners. Not only that but also for native English speakers, too.
Arsenio's ESL Podcast 
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